Returns:
To be eligible for a return, items must not have been purchased on sale and you must initiate a refund within 14 days of receiving your order by emailing sherriannewilson@gmail.com to request a return authorization. Planner must arrive in ‘pristine’ and saleable condition to be eligible for a refund, so we recommend you return your item with tracking and in its original packaging. If the returned item is received back damaged, an industry standard 20% damage fee will be deducted from the purchase price to cover the cost of the stock that can no longer be sold.
Once your return is authorized, we will send you an email with our return information and correct return address. Returns shipped to addresses other than the address we provide you with, will not be eligible for a refund.
Return shipping is the responsibility of the customer.
All refunds are discretionary as determined by Genius Communication, LLC. We will NOT provide refunds more than 14 days following the date of purchase (unless a special extended refund policy stated plainly in the offer). All refunds are discretionary as determined by Genius Communication, LLC.Eligible returns will be refunded, minus the outbound shipping cost OR if the shipping was free, a 20% outbound shipping fee will be deducted which covers the cost of having shipped the product to you as that cost is not reimbursed to us.
Please include your original packing slip or a note with your order number and name so that the return and refund can be processed quickly. Most holdups in the returns process are due to customers sending items back with no identification, making it difficult to know who the return is from.
Once we send you the return address, you have 14 days to get the item(s) to our facility; if it arrives after 14 days, a refund will not be issued.
If you’ve written in your journal or its missing pages, you will not be eligible for a return.
Exchanges:
If you find that the planner you received doesn’t quite fit your personality, you can exchange it for a different planner. The customer will cover the shipping cost to return the unused, pristine planner in exchange for another.
Damaged/Faulty Orders:
If you receive damaged, faulty, or incorrect items, we ask that you do a few things for us. Unfortunately, there are unscrupulous people that sometimes try to take advantage of situations.
Advise us within 3 days of delivery at sherriannewilson@gmail.com of your issue. Anything past those 3 days is not eligible for exchange.
Before we send a replacement, we require photos of the items you received along with an image of the packaging with the shipping label and the packing slip and we will pay for shipping of faulty items back to us.
If our planner has a manufacturing fault (does not include typos or editorial issues), we will send a replacement once the item is received at our expense.
We do not issue refunds for damaged or faulty items; we replace them.
Supply Issues:
We work very hard to get your planner to you as fast as possible because we are excited for you to start using it and change your life for the better! But there are times when suppliers might be out of a particular notebook, color, and style. You will be notified of those situations with several options to fix it. We thank you in advance for your patience.